Analytic Systems offers basic installation and configuration support
for all of our desktop, network, and web-based software. We also
offer extended support contracts to cover situations beyond initial
installation and network configuration. Extended support IS NOT provided
free of charge
support addresses typical software problems that occur after several
months or years of use. Such extended support would include assistance
with software file or database table corruption.
offered for periods of one year. During this period we provide
the complete scope of services offered by the contract for any of
the software products we produce for which you have a valid license.
On establishing the contract you obtain the following services:
- Phone Support
This hotline support covers answers to questions, our
professional advice, instructions and similar support
provided from one of our support personnel to resolve problems
which occur during your use of the covered product. Up to
120 minutes of phone support during the contract lifetime.
This includes software laboratory
help with restoring full or partial data from corrupted files,
database tables, and table indexes.
- Expedited Bug Fixes
Notification of bugs will be investigated immediately
and, if found to be a software coding error, the software
will be updated and patches sent upon completion of
recompilation and testing.
- Support Knowledgebase
Accessible through a password protected portion of our
websites. Lists of tools that can be used for DIY projects.
- Product Updates
During the period of your contract we will mail
updates of the covered product on CD whenever a new updated
is issued if your original purchase was on CD, or if download access
is not possible (licensed users of
all software products are prompted to download latest updates
as soon as they are posted).
How to Order a Support Contract
You can purchase a one-year
software support contract through Paypal
for $354.97. The contract document will be sent by email and by US
Mail and will expire one year from the date it is first used or
three years from the date of purchase (whichever comes first).
If you do not want to pay
through Paypal, send an email message to email@example.com
or firstname.lastname@example.org. We'll email a special URL for
you to make payment by Credit Card. You can also make arrangements
to mail a check to our office.
One-Time Support Project
If you have a request that requires
extended support but do not want to order a support contract, we
will provide this support from our facility at our normal hourly
rate (one hour minimum).
Almost all support can be provided
by Internet delivery; if a trip to your facility is required, we
will bill for our current hourly rate and all expenses.
Based on our current Annual Support Contract rate [$355.00], an annual
contract will be more economical if you end up purchasing more than
three special support requests during the year.
If you have talked to our
staff and received a time estimate of how long your project should
take, you can pay for a one-time support
project through Paypal
to avoid delays.
Support Contracts and special support projects
are administered by Applied Analytic Systems SOHO Software Group.