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Applied Analytic
Systems offers basic installation and configuration support for
all of our desktop, network, and web-based software. We also
offer extended support contracts to cover situations beyond
initial installation and network configuration.
Extended support
addresses problems that can occur after several months or years
of use. Covered extended support includes file or database
corruption.
Contract Duration
Contracts are offered for periods of one year. During this period
we provide the complete scope of services offered by the
contract. On establishing the contract you obtain the following
services:
- Phone Support
This hotline support covers answers to questions, our
professional advice, instructions and similar support
provided from one of places of business to resolve
problems which occur during your use of the covered
product.
- Support Projects
This includes software laboratory help with restoring
full or partial data from corrupted files, database
tables, and table indexes.
- Expedited Bug Fixes
Notification of bugs will be investigated immediately
and, if found to be a software coding error, the software
will be updated and patches sent upon completion of
recompilation and testing.
- Support
Knowledgebase
Accessible through a password protected portion of our
websites. Lists of tools that can be used for DIY
projects.
- Product Updates
During the period of your contract we will mail free
updates of the covered product on CD whenver a new
updated is issued. This will free you from needing to
check the web site regularly to download updates.
How to Order a Support
Contract
Contact support@aasdt.com or support@sohosoftware.com.
We'll email a special URL for you to make payment by Credit Card.
You can also make arrangements to mail a check to our office.
Special One-Time Support
Project
If you have a request that requires extended support but do not
want to order a support contract, we will provide this support
from our facility at our normal hourly rate (one hour minimum). If a trip to your
facility is required, we will bill for our hourly rate and all
expenses. If you have more than one extended support request
within a year, it is less expensive to have a Support Contract.
If you have
talked to our staff and received a time estimate of how long your
project should take, you can pay for a one-time
support project through Paypal to avoid delays.
Support Contracts and special support projects are administered by Applied Analytic Systems SOHO Software Group.
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